Exchange and Refund Policy

Our website address is:

At PalmPay, we strive to exceed our customers' expectations and ensure their complete satisfaction with their purchases. However, we understand that things may not always go as planned, and we are committed to providing a hassle-free exchange and refund policy to address any unexpected circumstances.
We are dedicated to delivering high-quality products and exceptional service to our valued customers. In the rare case that a customer is not satisfied with their purchase, we offer the option to easily exchange or return the item in accordance with our policy below.

1. Exchange and Refund Process

Eligibility for Exchange:

Our exchange policy applies to the following scenarios:

  • Received an item with noticeable damage or defects upon delivery.
  • The product received is different from the one initially ordered.


Eligibility for Refund:

Our refund policy applies to the following scenarios:

  • Discovered a malfunction or defect in the received product, affecting its intended use.
  • Received a product that is defective or fails to meet quality standards.
2. Notification Requirement

Customers are required to inform us within 14 days from the date of receiving the order. It is important that you submit a detailed return or refund request, with clear photos of the product and any defects, within 14 days of delivery. You can easily do this by completing the form on our store or sending us an email. We value your timely communication and look forward to resolving any issues with your order.

3. Shipping Method

Please make sure to choose a shipping method that provides an active tracking number. In order to process returns, we only accept packages that are shipped through express services such as UPS, FedEx, or DHL. We kindly request that returns sent via regular mail be avoided, as they will not be accepted.

Replacement Procedure:

If your replacement request is approved, kindly follow these steps:

  1. Initiate the replacement process by submitting an order for the new product you desire.
  2. Once your replacement request is approved, proceed to pay for the new order. This ensures that the replacement product is promptly processed and dispatched to you.
  3. Send the original or faulty product back to our warehouse within 14 days of the delivery date. Utilize express shipping services such as DHL, UPS, or FedEx for a secure and traceable return.
  4. Upon receiving the previous order in satisfactory condition, we will promptly refund the purchase price of the product. This final step ensures a seamless and efficient replacement experience for you.

Refund Procedure:

If your refund request is approved, kindly follow these steps:

  1. You will receive a confirmation email detailing the approved refund request, including the reimbursed amount.
  2. The refund will be processed using the original payment method utilized for the initial purchase. If this is not feasible, our customer service team will contact you to discuss alternative refund methods.
  3. The refund process may take up to 7 days from the date we receive the returned product. We appreciate your patience during this period.
4. Terms of Return or Exchange

In order for a return or exchange to be accepted, it must meet certain criteria. These include:

  • The product being damaged, missing parts, or different from what was ordered.
  • Notification being made within 14 days of receipt, and the product being in original condition, unused, and well-packaged with all accessories and original packaging.
  • Approval is required upon receiving the returned product and verifying its condition, and our team will determine if a replacement will be sent or a credit or refund issued.

Please note that products that are damaged from use, dirty, incomplete, or missing parts will not be eligible for return or exchange.

5. Fees and Costs

In the event of an exchange or return, it is the buyer’s responsibility to cover the expenses for returning the product. Please note that for refund requests, the buyer will not be reimbursed for the initial shipping costs or any applicable fees or taxes on the product.

6. Contact Us

For any inquiries or concerns regarding our returns and refunds policy, please reach out to our customer service team:

- Email:

- Phone: